Question 1

What is a no-show?

Accepted Answer

A no-show is a situation where a client does not appear for a scheduled appointment and does not cancel it. This results in lost revenue and unused business time.

Question 2

How to calculate the cost of no-show in my company?

Accepted Answer

The cost of no-show can be calculated by multiplying the number of uncancelled visits by the average transaction value: number of no-shows × visit value = lost revenue. The Remindlo calculator calculates this automatically.

Question 3

How much do companies lose due to uncancelled visits?

Accepted Answer

Service companies lose from a few to several dozen percent of annual revenue due to no-shows. In some industries, such as dentistry or cosmetology, losses can reach up to 20-40%.

Question 4

Why is no-show so expensive?

Accepted Answer

Every uncancelled visit blocks a slot that could have been used by another client. This results in lost revenue, downtime, and reduced team efficiency.

Question 5

How to reduce the number of no-shows?

Accepted Answer

The most effective methods are automatic SMS reminders, appointment confirmations, sending notifications a day earlier, and a clear cancellation policy. SMS reminders can reduce no-shows by 30-60%.

Question 6

Do SMS reminders really work?

Accepted Answer

Yes. SMS reminders are the most effective way to limit uncancelled visits. They increase attendance, reduce the number of no-shows, and help recover lost revenue.

Question 7

In which industries is no-show the biggest problem?

Accepted Answer

Service industries based on reservations are most at risk, including: dentistry, cosmetology, aesthetic medicine, physiotherapy, hairdressing, mechanics, and training.

Question 8

How does the no-show cost calculator work?

Accepted Answer

The no-show cost calculator calculates lost revenue based on the number of clients, average visit value, and the percentage rate of uncancelled visits. The result also shows the potential for recovering clients.

Question 9

Does the calculator take into account automatic client recovery?

Accepted Answer

Yes. The tool also shows how many clients you can recover thanks to automatic SMS reminders and what additional revenue reducing the number of no-shows will generate.

Question 10

Can I reduce no-show costs without raising service prices?

Accepted Answer

Yes. Automatic SMS reminders and mandatory appointment confirmations are the most effective and cheapest ways to reduce no-shows without affecting service prices.

No-show cost calculator

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